About DearDoc
Let’s face it, finding great healthcare today is hard. DearDoc is transforming how patients engage with doctors by introducing innovative technology in practices everywhere. Doctors are juggling a lot - our technology allows them to take a step back, breathe, and focus on what they do best - care for patients. At DearDoc, we believe doctors should be doctors. That's why DearDoc takes a holistic approach by helping them attract new patients in many different ways. We've utilized Artificial Intelligence to provide "WOW' experiences for patients and doctors alike.
We're serving thousands of doctors since our founding in 2018. Along the way, we cultivated an incredible work environment — where people love to come to work everyday.
Our culture of customer obsession guides all our decisions, and our ability to think differently helps us serve doctors in a unique and creative way. We believe imagination only gets better after use, and we use our imagination everyday to create WOW moments for every customer we have.
We are a collection of young, talented, and ruthlessly passionate professionals focused on making a dent in the healthcare space. It’s a big challenge, and we’re up to it - are you?
How you will contribute:
- Utilize retention strategies to retain existing customers (managing all cancellation requests and escalated customers)
- Build & strengthen customer relationships
- Develop and execute creative solutions to customer and team challenges
- Manage incoming calls and emails and handle appropriate follow-up calls and emails
- Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
- Demonstrate deep product and industry knowledge
- Proactively contact customers to upsell our suite of products
- Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries
- Contribute to process and procedural improvements
- Demonstrate the value of DearDoc to our customers every day by providing amazing customer support
- Meeting and exceeding Churn and Retention Goals
Skills you’ll bring:
- 1-2 years of sales, customer support, customer success, and/or account management experience
- Bachelor’s degree preferred
- Resilient and hardworking (GRIT)
- A positive, polite, confident, sincere and friendly disposition
- Strong Emotional Intelligence
- The ability to solve problems & to think dynamically and critically
- Consultative approach to the customer
- Adaptability
- Ability to think differently
- Team Player
What Perks do You Receive:
- Generous Compensation Plans
- Gym Memberships
- Happy Hours
- Great Medical, Dental, and Vision Insurance Packages
- Unlimited Paid Time Off
- Team Night Out
- 401K Match
- CitiBike Membership
- And Much More