Remote or New York, NY, United States
Let’s face it, finding great healthcare today is hard. DearDoc is transforming how patients engage with doctors by introducing innovative technology in practices everywhere. Doctors are juggling a lot - our technology allows them to take a step back, breathe, and focus on what they do best - care for patients. At DearDoc, we believe doctors should be doctors. That's why DearDoc takes a holistic approach by helping them attract new patients in many different ways. We've utilized Artificial Intelligence to provide "WOW' experiences for patients and doctors alike.
We're serving thousands of doctors since our founding in 2018. Along the way, we cultivated an incredible work environment — where people love to come to work everyday.
Our culture of customer obsession guides all our decisions, and our ability to think differently helps us serve doctors in a unique and creative way. We believe imagination only gets better after use, and we use our imagination everyday to create WOW moments for every customer we have.
We are a collection of young, talented, and ruthlessly passionate professionals focused on making a dent in the healthcare space. It’s a big challenge, and we’re up to it - are you?
How you will contribute:
The role of the Customer Success Manager is paramount to the success of DearDoc as a whole. As the bridge between our customers and our product, the Customer Success Manager is key in soliciting feedback from our customers about our products and platform. You will be the Voice of the Customer (VoC) to bring feedback to DearDoc. The Customer Success Manager will work directly with client accounts to manage the relationship and strategically grow revenue. Our customers are comprised of small to mid-sized private practices and you will be instrumental in their success on the DearDoc platform. You will also work cross-functionally with multiple departments across the organization to provide top-tier service and ensure customer satisfaction. Renewals are paramount to any SaaS company’s success and the work you will do as a CSM is hypercritical to the longevity of the organization. Your diverse experience will contribute to our collaborative environment and finding success not only as an individual but as a team.
Skills you’ll bring:
In Your First 90 days You Will:
Interact cross-functionally with internal teams to understand how key functions work together and influence your role. You will master growth strategy calls and performance reviews with clients. Refine skills to probe and respond appropriately to customer requests. Have full accountability in managing 100+ accounts while achieving your upsell quota, maintaining renewal and churn rates, communicating with clients on a regular basis while driving customer outcomes along with product adoption, and ensuring customer satisfaction though NPS.
What Perks do You Receive: